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❓ Frequently Asked Questions

Paddypower FAQ — Answers to All Your Questions

Have a question about registration, payments, bonuses, betting, or games? Search below. The most frequently asked questions are all answered here in one place.

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Registration Payments & Withdrawals Bonuses & Promotions Betting & Games Account Management Security & Privacy
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📂 Categories

What can we help you with?

Pick a category to find your answer quickly

📝
Registration & Login

Opening an account, login issues, password reset — answers to all your questions.
💳
Payments & Withdrawals

Everything you need to know about bKash, Nagad, deposit limits, and the withdrawal process.
🎁
Bonuses & Promotions

Questions about Welcome Bonus, cashback, free spins, and rollover requirements.
🏏
Betting & Games

General questions about Sports Betting, Live Casino, lottery, and games.
⚙️
Account Management

Profile updates, KYC verification, account closure, and more.
🛡️
Security & Privacy

Questions about 2FA, data protection, responsible gaming, and self-exclusion.
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Registration & Login

To register, you'll need an active mobile number or email address, a strong password, and your date of birth. You must be at least 18 years old. The entire process takes just 2–3 minutes. Click here Register for free.

No, opening an account with Paddypower is completely free. Simply make a deposit to start betting or playing games.

Each user may only register one account. Attempting to open multiple accounts may result in all accounts being suspended and any funds forfeited.

First, make sure Caps Lock is off and double-check your username and password. If you've forgotten your password, Login page Reset your password using the "Forgot password?" link. If you're still having trouble, contact us at support@paddypower-play.com.

Yes. You can log in directly by entering the OTP sent to the mobile number used during registration. Login page Select the "Sign in with mobile number" option.

Payments & Withdrawals

Paddypower supports deposits and withdrawals via popular mobile banking methods in Bangladesh, including bKash, Nagad, and Rocket. For more details, Payments page View.

The minimum deposit amount is ৳500 BDT. Certain bonus offers may require a specific deposit amount — details are always stated in the promotion's terms and conditions.

Withdrawals via bKash or Nagad are typically processed within 15 minutes to 24 hours. If KYC verification is not yet complete, your first withdrawal may be slightly delayed.

Email support@paddypower-play.com with your transaction reference number. Most issues are resolved within 30 minutes. Also check your mobile banking app to confirm whether the transaction went through.

Paddypower does not charge any withdrawal fees. However, transaction charges from your mobile banking provider may apply.

Bonuses & Promotions

The welcome bonus is automatically credited to your account when you make your first deposit on a new account. For the bonus amount and terms, Promotions page View.

Rollover refers to how many times you need to wager your bonus amount before it becomes withdrawable. For example, a 10x rollover means you must place bets totalling 10 times the bonus value. The bonus cannot be withdrawn until the rollover requirement is met.

Yes, every bonus has an expiry date. Bonuses generally need to be used within 7 to 30 days. Any expired bonus is cancelled automatically.

A portion of your losses within a given period is returned to your account as cashback. Weekly cashback is typically credited every Monday. For more details, Latest Promotions See on page.

Betting & Games

Paddypower offers betting on cricket, football, tennis, badminton, kabaddi, and more than 20 other sports. Cricket and football are the most popular choices among Bangladeshi players. on the Betting page Go.

Live Betting lets you place bets in real time while a match is in progress. Odds change moment to moment, and you can bet at any point — between innings, after an over, or following a goal.

Once a bet is confirmed, it generally cannot be cancelled. However, for select matches with the Cash Out feature, you can withdraw part or all of your stake before the match ends.

To enter the lottery Lottery page Go ahead, pick your favourite tickets, and wait for the draw results. If you win, the prize is automatically credited to your account.

Account Management

KYC (Know Your Customer) is the process of verifying your identity. You'll need to submit a copy of your National ID or passport. KYC is mandatory for large withdrawals and to keep your account fully secure.

Once logged in, you can update your mobile number, email, and password from Profile Settings. To change your name or date of birth, please contact our support team.

To close your account, email support@paddypower-play.com. Please withdraw your remaining balance before the account is closed. Alternatively, you may opt for a temporary self-exclusion.

In the "Responsible Gaming" section of your Profile Settings, you can set daily, weekly, or monthly deposit limits. Increasing a limit requires a 24-hour waiting period — decreases take effect immediately.

Security & Privacy

Yes. Paddypower uses 256-bit SSL encryption. All your data is stored in encrypted form. No staff member will ever ask for your password — if anyone does, do not respond.

Log in and go to Profile Settings > Security. You'll find the option to enable 2FA there. Once activated, an OTP code will be sent to your mobile every time you log in.

Self-Exclusion lets you take a break from betting for a set period of time. Go to the "Responsible Gambling" section, with options ranging from one week to permanent exclusion.

No. Your information is never sold or shared with third parties without your consent. For full details, please review our Privacy Policy Read.

Change your password immediately and notify us at support@paddypower-play.com. If needed, request a temporary account lock. Our security team will act quickly.

Can't find what you're looking for? Our support team is available 24/7. Email us directly: support@paddypower-play.com

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Contact Support

If you can't find the answer you're looking for, get in touch with our team.

Email

Support@paddypower-play.com

Support Hours

24 hours, 7 days

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